Qualitative Associate Director – Hong Kong

Role and responsibilities:

  • Consulting with clients in the design, execution and reporting of mainly qualitative research activities, turning insights into clear stories
  • Conducting offline and online qualitative fieldwork across our branded insight communities – including focus groups, depth interviews, forums, live chats, UX/ usability testing, cocreation/ creative workshops
  • Helping to lead a growing team of young talented researchers.

We are looking for people with:

  • Experience in conducting market research / qualitative research / UX / customer experience for 8+ years
  • Excellent verbal and written English and Chinese
  • Solid organizational skills and ability to multitask
  • Committed to getting a job done well, positive, confident and collaborative
  • Degrees in psychology, marketing, sociology would be an advantage.

If you’re interested, please e-mail [email protected]


Insight Consultant / Senior Insight Consultant – Hong Kong

We are looking to hire Insight Consultants to join our team in Hong Kong who can:

  • Help manage online insight communities for brands in Hong Kong
  • Support activities on forums, live chats, focus groups, workshops, surveys
  • Use images, photos, videos, verbatim and other data to build stories

We are looking for people with:

  • Excellent verbal and written English and Chinese
  • Solid organizational skills and ability to multitask
  • Committed to getting a job done well, positive, confident and collaborative
  • Experience in conducting market research/ qualitative research / UX or degrees in psychology, marketing, sociology would be an advantage.

If you’re interested, please e-mail [email protected]


Senior Data Analyst – Hong Kong

Are you a survey programmer or data analyst in the research industry with around 4 years’ experience, looking to expand your career?

We are hiring a Senior Data Analyst to provide programming support to our research projects and transactional data integration requirements. This is a rewarding role that spans both transactional big data and psychological insights within our growing portfolio of clients.

Role and responsibilities:

  • Communicate with clients and teams on an ongoing basis regarding project status
  • Assess client requirements and recommend effective survey programming design
  • Assist in the design and execution and reporting on research projects/activities
  • Build ongoing client relationships to ensure client loyalty and satisfaction

We are looking for someone who has:

  • Degree in Computer Science, Statistics, or other hard sciences (e.g. Mathematics, Physics etc.) with outstanding analytical expertise
  • Experience working with survey programming and databases is a must
  • Excellent analytical problem-solving skills and attention to detail
  • Good oral and verbal communication skills and ability to communicate effectively with clients and teams.

If you’re interested, please e-mail [email protected]


Customer Insight Consultancy – Singapore

ABN Impact, a fast-expanding consultancy is looking to hire new positions at different levels to support its expanding Customer Insight Community business in Singapore.

What you’d be doing…

  • You’d be a psychology detective – genuinely interested to understand what makes customers tick
  • Support qualitative and quantitative insight activities e.g. visual surveys, forums, live chats, video interviews
  • Analyze and summarize findings to clients
  • Develop strategies to maintain a healthy and engaged customer community

We are looking for someone who has:

  • Ideally 1-8 years market research experience
  • Fresh graduates also welcomed - A degree with a focus in market research/ psychology/ economics/ journalism preferred
  • Genuine curiosity about what makes people tick
  • Experience in conducting market research/ qualitative research including logistics, design, execution and analysis is an advantage
  • A flexible mindset to apply qualitative and quantitative methods of enquiry
  • Ideally an interest in online communities, social media or other forms of digital engagement
  • Excellent written and verbal English
  • Excellent organizational skills and ability to multitask to achieve team and business requirements
  • Commitment to getting a job done well, positive outlook, confident personality and collaborative attitude.

If you’re interested, please e-mail: [email protected] 


Insight Manager for Online Communities – Hong Kong

ABN Impact is looking to hire an Insight Manager (Market Research Industry knowledge is a plus) to help manage our private online communities of customers for leading brands in Hong Kong.

A customer insight community is like a brand’s private Facebook page to interact and learn from customers easily and safely over time. Customers get kudos, because we share back what we have been learning, which shows we care.  

Role and responsibilities:

  • Work closely with clients in planning a roadmap of community activities to answer business questions throughout the year
  • Guide clients through the process of creating a new community, developing a customised branded portal and managing the recruitment of members
  • Oversee deployment of online and offline activities e.g. surveys, forums, live chats, focus groups, workshops on a weekly basis
  • Check & collect data and feedback from the activities, analyzing and summarizing findings for clients
  • Use the ABN Impact storytelling approach and work with our designers to turn insights into compelling stories
  • Planning engagement, monitoring the community and drafting appropriate content such as newsletters and website updates
  • Engage with different stakeholders to deepen application of the community over time – driving ROI.

We are looking for someone who has:

  • Around 3-5 years project and account management experience
  • Has a flexible mindset to apply qualitative and quantitative methods of enquiry – blending approaches to release the full potential of a community
  • Is genuinely curious about what makes people tick, likes to ask people questions, and can communicate their hypotheses and ideas openly
  • Committed to getting a job done well, positive outlook, collaborative attitude
  • Confident presence, presentation and public speaking skills
  • Ideally has professional experience or exposure to online communities, social media or other forms of digital engagement
  • Strong in spoken and written English. Traditional Chinese or Simplified Chinese would be a plus but not essential.

If you’re interested, please e-mail [email protected]


Project Manager – South Korea

To help manage our online insight communities of customers for leading brands in Korea.

Role and responsibilities:

  • Manage qualitative and quantitative market research projects (study design, questionnaire development, fielding and analysis)
  • Completion of day-to-day project tasks including online and offline insight activities e.g. surveys, forums, live chats, focus groups
  • Check & collect data and feedback from the activities, analyzing and summarizing findings for clients
  • Head report preparation in a visual and impactful client-friendly fashion

We are looking for someone who has:

  • 5+ years market research experience
  • Genuine curiosity about what makes people tick
  • Experience in conducting market research/qualitative research including logistics, design, execution and analysis is an advantage
  • A flexible mindset to apply qualitative and quantitative methods of enquiry
  • Ideally an interest in online communities, social media or other forms of digital engagement
  • Excellent written and verbal English and Korean
  • Excellent organizational skills and ability to multitask to achieve team and business requirements
  • Commitment to getting a job done well, positive outlook, confident personality and collaborative attitude.

If you’re interested, please e-mail [email protected]

 


Finance and Administration Manager – Philippines

ABN Impact, a fast-expanding insights and innovation consultancy is looking to hire a Finance and Administration Manager in Manila.

What you’d be doing…

  • Manage and run the regular finance operation of the company
  • Handle all tax compliance work including but not limited to:
    • Payroll taxes
    • VAT filings (understanding zero rated VAT transactions)
    • Corporate Taxes
  • Responsibility for all tax and other statutory returns
  • Liaison with tax advisors
  • Filing tax exemption claims when paying overseas vendors.
  • Handle full set of accounts up to financial statements, where applicable.
  • Responsible for General ledgers, bank reconciliation, cash management, debt collection, salary, staff expense claims and other payments.
  • Financial procedures and controls
    • Settlement of supplier invoices according to group guideline
    • Adhere to PO and other internal control procedure
    • Assisting with Client Contracts
    • Ensuring that Client invoices are being issued in a timely manner
    • Ensuring all relevant hard and soft copies of invoices and contracts are filed in accordance with procedures
  • Assistance with clearance of annual accounts and statutory audit
  • Support on all Corporate Secretarial matters with the guidance of the Group CFO, Controller and PA to Group CEO
  • Support MD with all Administrative and HR matters including hiring, contracts, on-boarding arrangement, annual leave maintenance, confidentiality agreements, MPF and Payroll, and scheduling of meetings / session with clients and/or staff

We are looking for someone who has:

  • Ideally 5-10 years of experience handling a full set of accounts
  • Excellent written and verbal English
  • Excellent organizational skills and ability to multitask to achieve team and business requirements
  • Commitment to getting a job done well, positive outlook, confident personality and collaborative attitude
  • Is both efficiently pro-active and reactive
  • Company Secretarial experience is an advantage

If you’re interested, please e-mail [email protected]

 


About ABN Impact

ABN Impact is the largest insight community specialist in Asia, enabling brands to create authentic ongoing conversations with their customers.  Founded in 2010, ABN Impact has offices in Hong Kong, Singapore, Shanghai, Bangkok, Jakarta, Seoul and Manila.  

For more, visit www.abnimpact.com