Insight Consultant / Senior Insight Consultant – Hong Kong

We are looking to hire Insight Consultants to join our team in Hong Kong who can:

  • Help manage online insight communities for brands in Hong Kong
  • Support activities on forums, live chats, focus groups, workshops, surveys
  • Use images, photos, videos, verbatim and other data to build stories

We are looking for people with:

  • Excellent verbal and written English and Chinese
  • Solid organizational skills and ability to multitask
  • Committed to getting a job done well, positive, confident and collaborative
  • Experience in conducting market research/ qualitative research / UX or degrees in psychology, marketing, sociology would be an advantage.

If you’re interested, please e-mail [email protected]


Senior Insight Consultant – Singapore

We are looking to hire a Senior Insight Consultant to join our team in Singapore who can:

  • Support qualitative and quantitative insight activities e.g. visual surveys, forums, live chats, video interviews
  • Analyze and summarize findings to clients
  • Help manage online insight communities

We are looking for people with:

  • 2-4 years market research experience (ideally quantitative focus)
  • A genuine curiosity about what makes people tick
  • Experience in conducting market research including logistics, design, execution and analysis
  • Excellent verbal and written English
  • Solid organizational skills and ability to multitask
  • Committed to getting a job done well, positive, confident and collaborative

If you’re interested, please e-mail [email protected] 


Insight Manager for Online Communities – Hong Kong

ABN Impact is looking to hire an Insight Manager (Market Research Industry knowledge is a plus) to help manage our private online communities of customers for leading brands in Hong Kong.

A customer insight community is like a brand’s private Facebook page to interact and learn from customers easily and safely over time. Customers get kudos, because we share back what we have been learning, which shows we care.  

Role and responsibilities:

  • Work closely with clients in planning a roadmap of community activities to answer business questions throughout the year
  • Guide clients through the process of creating a new community, developing a customised branded portal and managing the recruitment of members
  • Oversee deployment of online and offline activities e.g. surveys, forums, live chats, focus groups, workshops on a weekly basis
  • Check & collect data and feedback from the activities, analyzing and summarizing findings for clients
  • Use the ABN Impact storytelling approach and work with our designers to turn insights into compelling stories
  • Planning engagement, monitoring the community and drafting appropriate content such as newsletters and website updates
  • Engage with different stakeholders to deepen application of the community over time – driving ROI.

We are looking for someone who has:

  • Around 3-5 years project and account management experience
  • Has a flexible mindset to apply qualitative and quantitative methods of enquiry – blending approaches to release the full potential of a community
  • Is genuinely curious about what makes people tick, likes to ask people questions, and can communicate their hypotheses and ideas openly
  • Committed to getting a job done well, positive outlook, collaborative attitude
  • Confident presence, presentation and public speaking skills
  • Ideally has professional experience or exposure to online communities, social media or other forms of digital engagement
  • Strong in spoken and written English. Traditional Chinese or Simplified Chinese would be a plus but not essential.

If you’re interested, please e-mail [email protected]


Project Manager – South Korea

To help manage our online insight communities of customers for leading brands in Korea.

Role and responsibilities:

  • Manage qualitative and quantitative market research projects (study design, questionnaire development, fielding and analysis)
  • Completion of day-to-day project tasks including online and offline insight activities e.g. surveys, forums, live chats, focus groups
  • Check & collect data and feedback from the activities, analyzing and summarizing findings for clients
  • Head report preparation in a visual and impactful client-friendly fashion

We are looking for someone who has:

  • 5+ years market research experience
  • Genuine curiosity about what makes people tick
  • Experience in conducting market research/qualitative research including logistics, design, execution and analysis is an advantage
  • A flexible mindset to apply qualitative and quantitative methods of enquiry
  • Ideally an interest in online communities, social media or other forms of digital engagement
  • Excellent written and verbal English and Korean
  • Excellent organizational skills and ability to multitask to achieve team and business requirements
  • Commitment to getting a job done well, positive outlook, confident personality and collaborative attitude.

If you’re interested, please e-mail [email protected]


About ABN Impact

ABN Impact is the largest insight community specialist in Asia, enabling brands to create authentic ongoing conversations with their customers.  Founded in 2010, ABN Impact has offices in Hong Kong, Singapore, Shanghai, Bangkok, Jakarta, Seoul and Manila.  

For more, visit www.abnimpact.com