Customers Talk when Brands Listen Event – Jakarta, 2016

Customers Talk when Brands Listen Event – Jakarta, 2016

By Kurt Thompson · 17 November 2016 · 3 minute read

As we come to terms with the huge surprise of Donald Trump becoming the 45th President of the United States it seems only apt to begin this piece with a quote from one of his predecessors. The 30th President, Calvin Coolidge, once said “It takes a great man to be a good listener.” Well, we couldn’t agree more and in...

[Video Post] 2016 Impact Awards

[Video Post] 2016 Impact Awards

By Yvonne Goh · 7 October 2016 · 1 minute read

We're happy to share our highlight video from our 2016 Impact Awards. Thanks again to everyone for a wonderful evening of sharing and celebration!

Why do people love communities? 3 takeaways from our 2016 Impact Awards

Why do people love communities? 3 takeaways from our 2016 Impact Awards

By Jason Ku · 30 September 2016 · 3 minute read

Weren’t able to make it to our Impact Awards last week? No problem, we’ve got you covered! After soaking in all the sharing from clients, inspiration from Vision Critical, and discussions with members, we have a few takeaways we’d like to share. A HUGE shout out to all our clients, guests, and members who joined us for a night of...

How to learn fastest?

How to learn fastest?

By Scott Lee · 21 September 2016 · 2 minute read

I learned on Saturday at the Design Thinking in Action Conference in Hong Kong that many leading companies are tackling just this issue. Why? Because he who learns fastest, wins. Even a 100-year-old company like Li and Fung, a global supply chain management company, is employing design thinkers from Ideo within its business to build creative capacity across 46,000 staff....

Shout about Listening

Shout about Listening

By Maz Amirahmadi · 15 September 2016 · 2 minute read

Let’s start with a couple of questions. First one: Q1 - What’s the difference between Hearing and Listening? A1 - Listening is a choice, hearing is not. And question number 2… Q2 – What’s the best way to show someone you are listening? A2 – Summarise back the things they have told you. These two questions represent our guiding principles...

It's a Relationship not a One Night Stand!

It's a Relationship not a One Night Stand!

By Scott Lee · 9 September 2016 · 2 minute read

Traditional market research is like a one-night stand. You hang out on corners bumping into people or cold call numbers to get a date. Or if that doesn’t work you can pay to reach professional respondents online through an access panel. It’s likely the interview or survey won’t feel that special, and you may never hear from that company ever...

Admit it, you're boring your employees to death

Admit it, you're boring your employees to death

By Jason Ku · 19 August 2016 · 3 minute read

Are you bored at work? Running a team and boring them? Catching Pokémon at your desk while reading this? Chances are you fall into one of these buckets. Recently, BBC shared a story on a man from France is suing his former employer for “bore out” for turning him into a “professional zombie” and is demanding €360,000 (over US $400,000)....

It's All About People, People, People

It's All About People, People, People

By Scott Lee · 3 August 2016 · 2 minute read

We just wrapped up an exciting week in Hong Kong visiting clients with our partner Vision Critical, sharing the latest trend in insight communities – coworker or colleague communities. As Sir Richard Branson said, “Success in business is all about people, people, people. Whatever industry a company is in; it’s employees are its biggest competitive advantage”. (Check out this post...

Let's Lean Forward

Let's Lean Forward

By Maz Amirahmadi · 27 July 2016 · 2 minute read

According to Scott Miller, Vision Critical’s global CEO, coming home to the family after a long business trip is always a challenge. Your partner has been running the household alone in your absence. There’s a sense of neglect as far as the kids are concerned. At the same time, you’re exhausted and your body’s crying out for sleep. But no...

5 Tips to Get Creative in Teams

5 Tips to Get Creative in Teams

By Scott Lee · 15 July 2016 · 4 minute read

We believe everyone is creative, and everyone has the ability to innovate. But often, these skills have been suppressed. The principles of creativity are really just common sense, but unfortunately common sense is not common management practice. We help people bring these common sense skills back to life, to bake creativity into the DNA of their company culture, and enable...