Insight Consultant / Senior Insight Consultant - Hong Kong / China / Philippines

We are looking to hire Insight Consultants to join our team in Hong Kong/Shanghai/Manila who can:

  • Help manage online insight communities for brands
  • Support activities on forums, live chats, focus groups, workshops, surveys
  • Use images, photos, videos, verbatim and other data to build stories

We are looking for people with:

  • Excellent verbal and written English (for all 3 locations) and Chinese (for China and Hong Kong positions)
  • Solid organizational skills and ability to multitask
  • Committed to getting a job done well, positive, confident and collaborative
  • Experience in conducting market research/ qualitative research / UX or degrees in psychology, marketing, sociology would be an advantage.

If you’re interested, please e-mail [email protected] / [email protected] / [email protected] (for HK , China and the Philippines respectively)


Community Panel Manager - Hong Kong

We are looking to hire a Community Panel Manager to help us set up and manage our insight communities and community panels, which contain 1000+ real customers and provide our clients with a private quantitative and qualitative insight platform for company-wide decision making.  The successful applicant will

  • Guide clients through goal setting, preparation and launch of a branded community panel
  • Partner with clients and project teams to build a rhythm of insight activity usage and member engagement through the different stages of community
  • Take ownership as project-in-charge for community panels
  • Execute the days-to-days around customer communication and engagemnt with occasional share backs and activities for customers
  • Be proactive to set and share best practices around community management, and motivated to explore out-of the box uses with the community platform 
  • Organise quarterly health checks and customer success reviews to help ensure community is driving ROI and value
  • Contribute to the development of client resources and platform uses

We are looking for someone who has:

  • Around 3-5 years' panel management or research experience
  • Professional presence, excellent client servicing skills
  • Solid project management and organizational skills
  • Aptitude and interest in working with technologies
  • Good written and verbal communication in English and Chinese
  • Market research background is a plus, but not essential

If you’re interested, please e-mail [email protected]


Software Technical Director - Hong Kong

ABN Impact is a customer insight consultancy that uses a wide range of 3rd party software solutions to help serve its clients market research needs. We are looking to recruit a Software Technical Director based in Hong Kong to support its seven market operations across Asia. The primary focus of the role will be to provide consultancy, thought leadership and problem solving support to ABN Impact account servicing teams.  You would be involved in the following:

  • Developing a deep knowledge of software options available in market research industry, including value proposition, USP, features, applications and pricing
  • Developing and communicating the ABN Impact point of view to advise clients and internal staff on which software to use when
  • Leading the partnership with selected software partners
  • Developing technical knowledge of software partners platforms to help support internal and client questions and queries about the platforms
  • Understand local market nuances, especially in China
  • Thinking creatively when looking for solutions to technical issues with platforms

We're looking for someone with these attributes:

  • 3+ years of experience in a similar role in a software company or other professional services company
  • Good presentation skills – able to communicate clearly to clients and internal staff
  • Analytical - able to determine strengths and weaknesses of different platforms
  • Problem solving – able to find a solution even if one hasn’t been done before

If you’re interested, please e-mail [email protected]

 

Insight Manager for Online Communities – Hong Kong

ABN Impact is looking to hire an Insight Manager (Market Research Industry knowledge is a plus) to help manage our private online communities of customers for leading brands in Hong Kong.

A customer insight community is like a brand’s private Facebook page to interact and learn from customers easily and safely over time. Customers get kudos, because we share back what we have been learning, which shows we care.  

Role and responsibilities:

  • Work closely with clients in planning a roadmap of community activities to answer business questions throughout the year
  • Guide clients through the process of creating a new community, developing a customised branded portal and managing the recruitment of members
  • Oversee deployment of online and offline activities e.g. surveys, forums, live chats, focus groups, workshops on a weekly basis
  • Check & collect data and feedback from the activities, analyzing and summarizing findings for clients
  • Use the ABN Impact storytelling approach and work with our designers to turn insights into compelling stories
  • Planning engagement, monitoring the community and drafting appropriate content such as newsletters and website updates
  • Engage with different stakeholders to deepen application of the community over time – driving ROI.

We are looking for someone who has:

  • Around 3-5 years project and account management experience
  • Has a flexible mindset to apply qualitative and quantitative methods of enquiry – blending approaches to release the full potential of a community
  • Is genuinely curious about what makes people tick, likes to ask people questions, and can communicate their hypotheses and ideas openly
  • Committed to getting a job done well, positive outlook, collaborative attitude
  • Confident presence, presentation and public speaking skills
  • Ideally has professional experience or exposure to online communities, social media or other forms of digital engagement
  • Strong in spoken and written English. Traditional Chinese or Simplified Chinese would be a plus but not essential.

If you’re interested, please e-mail [email protected]


About ABN Impact

ABN Impact is the largest insight community specialist in Asia, enabling brands to create authentic ongoing conversations with their customers.  Founded in 2010, ABN Impact has offices in Hong Kong, Singapore, Shanghai, Bangkok, Jakarta, Seoul and Manila.  

For more, visit www.abnimpact.com