From Pain Points to Gain Points

From Pain Points to Gain Points

By Mark Alvarez · 7 October 2019 · 1 minute read


Addressing Critical Moments and Unlocking Opportunities in a Customer's Journey

Mapping the customer journey is increasingly commonplace in customer-centric organizations. But how do we make sure customers (and our businesses) end up seeing the benefits?

Join us as we outline a process for actioning customer journey maps. Be inspired by Concepcion Carrier and AXA as our speakers share their own journey in delivering customer gain!