From Pain Points to Gain Points
By Mark Alvarez · 7 October 2019 · 1 minute read
Addressing Critical Moments and Unlocking Opportunities in a Customer's Journey
Mapping the customer journey is increasingly commonplace in customer-centric organizations. But how do we make sure customers (and our businesses) end up seeing the benefits?
Join us as we outline a process for actioning customer journey maps. Be inspired by Concepcion Carrier and AXA as our speakers share their own journey in delivering customer gain!