The Customer Journey Revolution

The Customer Journey Revolution

By Mark Alvarez · 11 June 2020 · 2 minute read

With consumer expectations rising, and constantly evolving, delivering top customer experience is difficult. How can you retain a finger on the pulse of your consumers and build truly consumer-centred CX solutions?

In this webinar, you’ll discover how we translate service design principles and contemporary CX frameworks into flexible customer experience research programs for global brands including Volkswagen.

We’ll then take a deep dive into our work with AIA Singapore, the largest Asian life insurance group, present in 18 markets around Asia. Together we embarked on a full customer journey mapping exercise, leveraging the power of our existing AIA online community to capture in-the-moment experiences, which provided AIA with a 360-degree view of the customer experience!

Join our webinar at 14:00 (HK/SG Time) on Tuesday 23rd June to rethink your current practices and learn how to build truly consumer-centred CX solutions.



Mark Alvarez, Managing Director Philippines, ABN Impact I InSites Consulting

Scott Lee, Senior Client Partner, ABN Impact I InSites Consulting

Maz Amirahmadi, CEO, ABN Impact I InSites Consulting

Listening from another location?

Bangkok (1PM), Jakarta (1PM), Hong Kong SAR (2PM), Shanghai (2PM), Singapore (2PM), Manila (2PM), Seoul (3PM), Sydney (4PM), London (7AM), Manchester (7AM), Johannesburg (8AM), Brussels (8AM), Rotterdam (8AM), Düsseldorf (8AM), Paris (8AM)